Effective Date:01-04-24
At Tuter, we strive to provide exceptional services to our users. We understand that occasionally circumstances may arise where a refund is necessary. This policy outlines the terms and conditions under which refunds will be issued.
Refund Eligibility:
Refunds will only be considered under the following circumstances:
Unsatisfactory Service: If you are dissatisfied with the quality of the tutoring service provided, and the issue cannot be resolved through communication with the tutor.
Technical Issues: In the event of technical problems on our platform that significantly hinder your ability to use our services.
Refund requests must be made within 7 days of the service delivery date.
Non-Refundable Services:
Registration fees or subscription charges are non-refundable unless specified otherwise.
Completed sessions or lessons are generally non-refundable, except as outlined under "Refund Eligibility."
Refund Process:
To request a refund, you must submit a written request to our customer support team, detailing the reason for the refund and providing any necessary documentation.
We reserve the right to assess each refund request on a case-by-case basis.
Refunds will typically be processed within [X days] of approval.
Refund Methods:
Refunds will be issued using the original payment method whenever possible.
In some cases, refunds may be provided as credit towards future services, at our discretion.
Cancellation Policy:
If you wish to cancel a scheduled session or lesson, please do so at least 5 hours in advance to avoid being charged. Failure to cancel within this timeframe may result in charges for the session.
Policy Changes:
Tuter reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Contact Us:
If you have any questions or concerns about our refund policy, please contact our customer support team at [insert contact information].
By using Tuter's services, you agree to abide by the terms and conditions outlined in this refund policy. We appreciate your understanding and cooperation.
The Study Support
105/2, Balaji Colony Extension,Samne Ghat, Lanka, Varanasi
Varanasi, Uttar Pradesh, 221005
8853984619